• How do I place an order on Onaifa.com?

You can easily place an order on Onaifa.com by simply clicking on the “Add to Cart” button on the item page of your choice. The cart page will be shown, you will be directed to the checkout page if you click on “Checkout” option to fill in your payment details. Once you have made the payment, your order details will be saved and shared on your registered email.

  • What payment methods does Onaifa.com accept?

Onaifa.com currently accepts payment through all major debit and credit cards, as well as gift cards and vouchers. You may contact at payments@onaifa.com if you have any payment-related queries. We have two payment gateway options i.e. PayPal and Razor Pay to choose from as per your convenience.

  • Is it safe to order on Onaifa.com?

Yes. It is absolutely safe for you to shop online at Onaifa.com. Your payment and personal details are protected by the highest encryption technology standards to ensure the prevention of data theft through our webpage.

  • What if I need extra help or advice about my purchase?

Our in-house jewellery experts are available 24X7 to assist you with your shopping and make it a memorable one. You can reach out at care@onaifa.com for assistance with-

  • Jewellery consultation
  • Registration consultation
  • Gift cards and gift vouchers
  • Personal shopping consultation
  • Gifting consultation

 

  • Can I include a personalized gift message with my purchase?

At Onaifa, we take utmost care to personalize the shopping experience for you. As part of this endeavour, you will have a choice to send a personalized message along with your gift to another recipient or even to yourself. You can fill out these details at the checkout page on Onaifa.com.

  • Does Onaifa sell authentic silver jewellery?

Yes. Onaifa sells premium BIS hallmarked cadmium free silver jewellery in elegant, traditional or modern designs. All your purchases will be delivered with a certificate of authentication.

  • Can you tell me about the materials used in Onaifa jewellery?

Each jewellery piece sold on Onaifa comes with its product description, detailing out the composition and other details. You can click on the “Product Description” tab on the product page or write to us to know more.

  • How do I find the right size for a ring or bracelet?

You can easily refer to our size charts and guide on the product pages to find the right fit for yourself. You can even reach out to our Customer Care and give us the opportunity to guide you through the steps of finding the right size for your favourite jewellery.

  • Why is the actual product different from what is shown on the website?

We take great care to align your expectations with what we offer. We invest a great deal of time and resources to put up pictures of the actual product so you can make an informed choice while buying. The results, however, may vary subject to lighting and other external conditions making the product appear different than what it actually is. All our products are handcrafted, owing to which there may be a marginal difference in dimensions by 5 to 10%.

  • How do I take care of my jewellery?

Each piece of jewellery comes with its own care instructions. You can check the ‘Care instructions’ page on the website or read the mini guide that we send you along with the product or reach out to our customer care to help you out.

  • The prices are different for a particular product than what they were earlier. Why is that?

All our products are priced commensurate with government-regulated market prices of precious metals, stones and other components. The updated prices are a result of fluctuations in the market rates.

  • Does Onaifa have physical stores or stockists where I can check out the actual product before buying?

Onaifa.com is a premium online jewellery store only, and we do not sell through stores. If you need further help with choosing your product, we can supply more pictures or even arrange a video call.

  • What is the quality assurance on the gemstones that you use?

All our gemstones are sourced naturally, and you may even see slight indentations or marks, which in fact, accentuates their beauty.

  • Is it compulsory to have an account with Onaifa.com to place an order?

No. It’s not compulsory. You can place an order even if you don’t have an account. But we will need your email details at the time of checkout to keep you posted on order fulfilment.

  • I have been logged out and can’t seem to remember my password. What should I do?

Don’t worry. You can simply click on “Forgot Password,” and an email will be sent to you with instructions on creating a new one to start using the account again.

  • How can I avail the size customization services?

For the right size, you can refer to the size guide on the product page. If you are looking to resize the product- chains, rings, or bracelets, we can help you do that without affecting the aesthetic value of the product. If you need further help after your purchase, please write to us at care@onaifa.com.

  • Does Onaifa.com offer engraving services?

Now you can buy the best-personalized gift there is. Choose to engrave a special message, date, or name on your Onaifa jewellery. Write to us at info@onaifa.com for further assistance.

  • How can I opt for repair services?

At Onaifa, we understand how precious your jewellery is to you. And damage to it would make your heart skip a beat. That’s why our after-sales services cater to missing or broken parts repair and replacement. This is done by our top-grade designers and artisans, who are highly skilled at this. Contact at info@onaifa.com for further details.

  • What is an Onaifa gift card?

The Onaifa gift card is redeemable merchandise that you can use to make your next purchase or as a gift to someone else.

  • How do I purchase a gift card at Onaifa?

You can simply go to the “Gift Card” page and click on “Add to Cart.” The gift card will be delivered digitally to your registered email. You can also place an order on our product helpline.

  • Can I use the Onaifa gift card to make an online purchase?

Onaifa gift cards can be used at Onaifa.com to buy any of our products. You simply have to submit the gift card unique code mentioned on the voucher at the time of checkout or when prompted.

  • Will Onaifa replace my old gift card with a new one in case of theft or misplacement?

We would be happy to. All that we need from you is the original purchase document or receipt for us to be able to issue a new card to your name and block the old one. For further details contact at info@onaifa.com